Customize Your PDF Appearance with Professional Themes
Professional WhatsApp PDF conversion with dedicated customer support - email, chat & phone assistance included in all tiers
What Is Premium Customer Support & Assistance?
Professional tier subscribers receive premium support with faster response times and access to technical experts. Email support: 4-hour response guarantee (business hours). Live chat: available 9am-6pm ET Monday-Friday. Phone support: scheduled calls with technical specialists for complex issues. Support team trained on legal evidence requirements, business documentation needs, and technical troubleshooting. Dedicated account representative for enterprise accounts.
Why It Matters
Technical issues, questions about evidence requirements, or confusion about processing options can delay critical documentation.
Standard support (24-48 hour email response) may be too slow for urgent legal or business needs.
Premium support ensures you get expert help quickly, resolve issues faster, and receive guidance on best practices for your specific use case.
For high-value litigation or time-sensitive business needs, responsive support is essential.
How to Use This Feature
Export your WhatsApp chat
Open WhatsApp, select the chat you want to convert, tap Menu > More > Export chat. Choose 'Include Media' if you want photos, videos, and audio files in your PDF.
Upload to ChatToPDF
Visit ChatToPDF.com and select your pricing tier. Premium Customer Support & Assistance is available in all tiers. Upload your exported WhatsApp file (TXT or ZIP format).
Download your PDF
Your PDF will be generated with premium customer support & assistance automatically included. Download and review the final document to ensure everything looks correct.
Perfect For These Use Cases
Legal professionals
Get guidance on evidence authentication and court requirements
Technical issues
Resolve file format problems, upload errors, or processing failures
Best practices
Learn optimal settings for your specific use case
Account management
Billing questions, subscription management, bulk processing setup
Training
Learn advanced features for your team
Custom requirements
Discuss special formatting or compliance needs
Technical Details
- Support channels: Email (support@chattopdf.app), Live Chat (website widget, 9am-6pm ET M-F), Phone (scheduled callbacks, 30-minute slots).
- Response time guarantees: Professional tier email 4 hours (business hours), 12 hours (after hours/weekends), Chat immediate to 5 minutes, Phone scheduled within 48 hours.
- Enterprise tier: 2-hour email response, 24/7 emergency phone support, dedicated account manager.
- Support team training: Legal evidence procedures, GDPR/HIPAA compliance, technical troubleshooting, all PDF processing features.
- Languages: English (primary), Spanish (limited), French (by appointment).
Limitations & Considerations
⚠️Premium support business hours: 9am-6pm Eastern Time
Monday-Friday excluding federal holidays.
⚠️After-hours support via email
After-hours support via email only (response next business day).
⚠️Phone support by appointment
Phone support by appointment only (not immediate/drop-in calls).
⚠️Support cannot provide legal
Support cannot provide legal advice - can explain technical capabilities but not advise on legal strategy.
Frequently Asked Questions
What's the difference between support tiers?
Standard (included in all tiers): Email support with 24-48 hour response, online documentation, FAQ access. Professional tier: Email support with 4-hour response guarantee, live chat access, scheduled phone support, technical specialists. Enterprise tier: 2-hour email response, 24/7 emergency phone hotline, dedicated account manager, priority processing queue. Higher tiers get faster responses and more contact channels.
Can support help me with legal strategy or evidence questions?
Support can explain technical aspects (how our processing works, what metadata is preserved, how to authenticate evidence) but cannot provide legal advice. We explain capabilities and limitations; your attorney applies this to legal strategy. For complex evidence authentication questions, Professional tier includes limited expert consultation (2 hours), and we can connect you with legal expert witness services for deeper legal technical support.
Do you offer phone support for urgent issues?
Professional tier phone support is by scheduled appointment (typically available within 48 hours). For true emergencies, Enterprise tier includes 24/7 emergency phone hotline. If you have urgent issue with Professional tier, use live chat (business hours) for fastest response, or email with 'URGENT' in subject for prioritization (we respond to genuine emergencies within 2 hours even on Professional tier).
Can you provide training for my legal team on using your service?
Yes, Professional and Enterprise tiers can arrange group training sessions (typically 1-hour video conference) covering optimal workflows, advanced features, evidence authentication best practices, and Q&A. Single session included for Enterprise tier; Professional tier can purchase training sessions ($500/session for up to 10 participants). We also offer recorded training videos in documentation accessible to all tiers.
Ready to Use Premium Customer Support & Assistance?
Professional WhatsApp PDF conversion with all features included
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