Terms of Service

By accessing or using ChatToPDF services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.

These terms apply to all users of the service, including visitors, customers, and any other users of the service.

ChatToPDF provides a service to convert chat export files into professionally formatted PDF documents. Our service includes:

• • Processing chat export files (.txt or .zip format)
• • Converting parsed messages into formatted PDF documents
• • Five per-conversion tiers: Basic, Standard, Premium, Premium + Voice, and Power User
• • Excel and CSV output for paid jobs, with voice transcription on voice-enabled tiers
• • On-screen download and email delivery links for completed jobs
• • Customer support for technical issues

Acceptable Use

You agree to use our service only for lawful purposes and in accordance with these terms. You will not:

• • Upload content that violates any laws or regulations
• • Upload content that infringes on third-party rights
• • Upload malicious files or attempt to compromise our systems
• • Use the service for spam, harassment, or abusive purposes
• • Attempt to reverse engineer or copy our service
• • Attempt to access another customer's job or download

Content Ownership

You retain ownership of all content you upload to our service. You represent and warrant that you have the right to upload and process the chat files you submit.

Job and Download Security

ChatToPDF does not require a customer account. You are responsible for protecting your order details and private download links.

Pricing

• • Basic: $7 - up to 5,000 messages, text-only PDF
• • Standard: $14 - up to 25,000 messages with supported images
• • Premium: $29 - no product message-count cap, participant and date filters
• • Premium + Voice: $49 - Premium features plus up to eight audio hours of transcription
• • Power User: $99 - no audio-duration cap for that conversion, priority processing, and the full output bundle

Every price covers one chat conversion. ChatToPDF does not charge a recurring subscription.

Mobile In-App Purchases

A purchase made in the ChatToPDF mobile app is a consumable, one-time conversion. It unlocks only the conversion shown before confirmation and cannot be restored or transferred to another chat. Apple App Store or Google Play charges the account you confirm in the store purchase sheet. RevenueCat is used to validate the store receipt and match it to the correct conversion; ChatToPDF does not receive your full card details.

Payment Processing

Payments are processed by the checkout provider shown for the transaction, which may be Apple App Store, Google Play, Dodo Payments, Polar, or PayPal. ChatToPDF does not store full payment-card details on its servers.

Refund Policy

Every paid conversion has a seven-day money-back guarantee. Submit a request within seven days of purchase using the address and process in our Refund Policy. The routine exceptions are a late request, a payment already refunded or reversed, or suspected payment abuse. For an in-app purchase, refunds are issued by Apple or Google and remain subject to that store's refund process and decision. Applicable consumer-law rights remain unaffected.

We strive to maintain high service availability but cannot guarantee 100% uptime. Our service may be temporarily unavailable due to:

• • Scheduled maintenance and updates
• • Technical issues or system failures
• • Third-party service dependencies
• • Force majeure events

We will make reasonable efforts to notify users of scheduled maintenance in advance.

File Limitations

• • Maximum file size: 150MB per upload
• • Supported formats: .txt and .zip WhatsApp exports
• • Processing time varies with file size, message count, media, and transcription
• • Message limits vary by plan tier

Technical Limitations

• • Standard and higher tiers can render supported images; unsupported attachments may remain references
• • Some message formatting may be simplified
• • Deleted messages cannot be recovered
• • Service requires a supported WhatsApp export format

Our total liability for any claims related to the service shall not exceed the amount you paid for the specific service that gave rise to the claim, with an absolute maximum liability cap of R10,000 (Ten Thousand South African Rand) per incident.

We provide the service "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Users acknowledge that document formatting does not guarantee suitability for any specific purpose.

Uploaded files and generated outputs are processed server-side. Source exports, extracted media and generated downloads for paid, unpaid and abandoned jobs are scheduled for deletion seven days after job creation. A job still processing at that boundary can receive a maximum 24-hour grace period. Order information and usage logs have separate retention periods described in the Privacy Policy.

For detailed information about how we handle your data, please review our Privacy Policy.

We may terminate or suspend your access to our service immediately, without prior notice, if you breach these terms or engage in prohibited activities.

Upon termination, your right to use the service will cease immediately, and any pending orders will be completed or refunded at our discretion.

We reserve the right to modify these terms at any time. Significant changes will be communicated via email or prominent website notice.

Continued use of our service after changes constitutes acceptance of the updated terms.

These terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

Any disputes arising from these terms or the use of our service shall be resolved in the courts of South Africa, with jurisdiction in Johannesburg, Gauteng.

If you have questions about these Terms of Service, please contact us: