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Have questions about ChatToPdf? We're here to help you convert your WhatsApp chats.

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Response Time

We typically respond within

24 hours

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Common Issues & Quick Solutions

Check these solutions before contacting support

Upload Failed

Your file won't upload or you see an error message.

• Check file size is under 50MB
• Ensure file is .txt or .zip format
• Try refreshing the page
• Check your internet connection

No PDF Received

You paid but haven't received your PDF yet.

• Check your spam/junk folder
• Wait 30 minutes for processing
• Verify email address used
• Contact support with order number

Poor PDF Quality

The PDF formatting doesn't look right.

• Check if file was properly exported
• Try exporting chat again
• Consider upgrading to Premium
• Contact support for re-processing

Export Questions

Don't know how to export WhatsApp chats.

• Visit our detailed Help Center
• Follow step-by-step guides
• Watch video tutorials
• Contact support for guidance