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Have questions about ChatToPdf? We're here to help you convert your WhatsApp chats.

Email Support

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Response Time

We typically respond within

24 hours

Help Center

Find quick answers

Common Issues & Quick Solutions

Check these solutions before contacting support

Upload Failed

Your file won't upload or you see an error message.

• Check file size is under 50MB
• Ensure file is .txt or .zip format
• Try refreshing the page
• Check your internet connection

No PDF Received

You paid but haven't received your PDF yet.

• Check your spam/junk folder
• Wait 24-48 hours for processing
• Verify email address used
• Contact support with order number

Poor PDF Quality

The PDF formatting doesn't look right.

• Check if file was properly exported
• Try exporting chat again
• Consider upgrading to Premium
• Contact support for re-processing

Export Questions

Don't know how to export WhatsApp chats.

• Visit our detailed Help Center
• Follow step-by-step guides
• Watch video tutorials
• Contact support for guidance

Detailed Troubleshooting Guide

Comprehensive solutions for common issues with WhatsApp to PDF conversion

File Upload Problems

Error: "File too large"

• Maximum file size is 50MB
• Try exporting "without media" to reduce size
• Split large conversations into smaller segments
• Compress .zip files if possible

Error: "Invalid file format"

• Only .txt and .zip WhatsApp exports accepted
• Re-export from WhatsApp directly
• Don't rename or modify the export file
• Ensure file comes from WhatsApp export feature

Processing Delays

Taking longer than 48 hours?

• Check spam folder for status updates
• Large files (40k+ messages) may take extra time
• Server load during peak times can cause delays
• Contact support with your job ID

Status shows "pending" indefinitely?

• Payment may not have processed correctly
• File may have upload corruption
• Contact support with order confirmation
• We'll investigate and resolve promptly

PDF Quality Issues

Formatting looks incorrect

• Check if original export file has corruption
• Different plans offer different formatting levels
• Some message types may display differently
• Contact support for re-processing if needed

Missing messages or content

• WhatsApp export may have been incomplete
• Some message types aren't supported
• Media references shown but files not embedded
• Re-export chat and try again

Email Delivery Issues

PDF not received after 48 hours

• Check all email folders including spam/junk
• Add support@chattopdf.app to contacts
• Verify email address used during upload
• Email servers may have delayed delivery

Download link expired or broken

• PDFs expire after 30 days for security
• Contact support to re-send active link
• Include original order confirmation number
• We can regenerate links within retention period

Still Need Help?

If you've tried the solutions above and still experiencing issues, our support team is here to help. We respond to all inquiries within 24 hours.