Privacy Policy

Personal Information

• • Email address (for order confirmation and PDF delivery)
• • Payment information (processed by the payment method you choose; card details do not pass through ChatToPDF)
• • IP address and request information (for security, abuse prevention and operational logs)

WhatsApp Chat Data

• • Chat export files you upload for conversion
• • A single voice-message audio file you submit to the free transcription tool
• • Message content, timestamps, and participant names
• • Media files included in an uploaded ZIP when they are needed for the selected output

Usage Data

• • Service usage statistics and performance metrics
• • Error logs and debugging information
• • Feature usage and conversion preferences
• • In the mobile app, a pseudonymous app-user identifier used to associate an in-app purchase with the correct conversion job
• • In-app product, transaction and entitlement status supplied by Apple App Store or Google Play through RevenueCat; ChatToPDF does not receive your full card details

• • PDF Generation: Process your WhatsApp exports to create formatted PDF documents
• • Voice Transcription: Send submitted audio to the configured speech-to-text provider and return the resulting transcript
• • Service Delivery: Send completed PDFs to your email address
• • Payment Processing: Create and reconcile transactions through the selected payment provider
• • Mobile Purchase Fulfilment: Match an App Store or Google Play purchase to the conversion selected in the mobile app
• • Customer Support: Respond to inquiries and resolve technical issues
• • Service Improvement: Analyze usage patterns to enhance our platform
• • Security: Detect and prevent fraud, abuse, and unauthorized access

Encryption

Uploads and downloads travel over HTTPS using industry-standard TLS. Files are stored in access-restricted server-side job directories during the short retention window described below.

Access Controls

The normal conversion is automated and does not require manual review of your conversation. Limited operational access may still be required to investigate a support or reliability issue; do not upload material your policy forbids a cloud service from processing.

Infrastructure Security

ChatToPDF runs on server infrastructure reached over HTTPS. We do not currently claim an independent application security audit or certification that has not been completed and published.

Retention Periods

• • Free single voice-message tool: The audio is processed in memory and sent to the configured speech-to-text provider; ChatToPDF does not create a conversion job or retain the audio file or returned transcript
• • Uploaded source files and extracted media: Scheduled for deletion at 7 days, with up to 24 hours of grace for a job still processing at that boundary
• • Generated PDF, CSV, XLSX and bundle files: Scheduled for deletion at 7 days under the same cleanup rule
• • Order Information: Retained for 7 years for tax/legal purposes
• • Usage Logs: Retained for 90 days for security and debugging

Data Deletion Requests

You can request immediate deletion of your data by contacting us. We will permanently delete your information within 30 days, except where retention is required by law.

• • Apple App Store or Google Play: In-app purchase processing and store receipts when you buy through the mobile app
• • RevenueCat: Mobile in-app purchase validation and fulfilment status; it receives the pseudonymous app-user identifier and store transaction information needed to verify the purchase
• • Dodo Payments, Polar and PayPal: Payment processing, depending on the checkout method shown
• • Resend: Email delivery service for sending completed PDFs
• • Deepgram or ElevenLabs: Voice-note audio transcription only when you select a voice tier; the configured router chooses a supported provider
• • MetricFold: Cookie-free first-party traffic, performance, experiment and conversion measurement. ChatToPDF does not create an analytics cookie, local-storage identifier or browser fingerprint. The tracker does not receive uploaded files, chat content, job identifiers, filenames, names, email addresses, payment amounts or payment-card details

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share data with service providers necessary to deliver our service.

• • Access: Request a copy of the personal data we hold about you
• • Correction: Request correction of inaccurate personal data
• • Deletion (Right to be Forgotten): Request deletion of your personal data
• • Portability: Request transfer of your data to another service
• • Objection: Object to processing of your personal data
• • Restriction: Request restriction of processing
• • Withdraw Consent: Withdraw consent for data processing at any time

Legal Basis for Processing

We process your personal data based on:

• • Contract Performance: To provide our PDF conversion services
• • Legitimate Interest: For service improvement and security
• • Legal Obligation: For tax and regulatory compliance
• • Consent: For optional marketing communications (where applicable)

To exercise these rights, please contact us using the information below. We will respond within 30 days (or as required by applicable law). EU residents may also lodge complaints with their local data protection authority.

If you have questions about this Privacy Policy or our data practices, please contact us:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or prominent website notice. Continued use of our service after changes constitutes acceptance of the updated policy.