Help Center

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Find answers to common questions about ChatToPdf and converting WhatsApp chats to PDF

Getting Started

How do I export my WhatsApp chats?

Open WhatsApp, go to the chat you want to export, tap the menu (three dots), select 'More', then 'Export chat'. Choose 'Without Media' for faster processing or 'With Media' for complete archives. This creates a .txt or .zip file you can upload to our service.

What file formats do you accept?

We accept WhatsApp export files in .txt format (text-only exports) and .zip format (exports with media). Both iPhone and Android WhatsApp exports are supported.

How long does the conversion process take?

Most conversions are completed in under 30 seconds. Your PDF is available for instant download right after payment. You'll also receive an email with the download link.

Service Plans

What's the difference between Basic, Standard, and Premium?

Basic ($7) handles up to 5,000 messages with all 4 PDF styles. Standard ($14) processes up to 25,000 messages with images, date grouping, and system message filtering. Premium ($29) offers unlimited messages, participant filtering, date range selection, and monthly separation.

Can I upgrade my plan after purchase?

You'll need to make a new purchase for a higher plan. Contact our support team if you need assistance with this process.

Do you offer refunds?

Yes, we offer a 7-day money-back guarantee. If you're not satisfied with the result for any reason, contact us and we'll issue a full refund — no questions asked.

PDF Output

What does the PDF output look like?

Our PDFs maintain the original message order with timestamps, sender names, and professional formatting. Messages are clearly organized with proper typography. Media files are referenced with thumbnails and metadata.

Are media files included in the PDF?

Media files are referenced in the PDF with thumbnails and filenames, but the actual media files are not embedded. This keeps file sizes manageable while preserving the conversation context.

Can I customize the PDF formatting?

Different plans offer different formatting options. Premium plans include comprehensive formatting suitable for professional documentation, while Standard plans focus on enhanced readability.

Privacy & Security

How secure is my chat data?

Your files are encrypted during upload and processing. We automatically delete your original chat files within 24 hours and generated PDFs after 30 days. We never store your conversations longer than necessary.

Who can access my uploaded chats?

Only authorized technical staff can access files during processing, and all access is logged. Your data is never shared with third parties except for essential service providers like payment processing.

Can I delete my data immediately?

Yes, contact our support team to request immediate data deletion. We'll permanently remove your files within 24 hours of your request.

Technical Issues

My chat file won't upload. What should I do?

Ensure your file is under 50MB and in the correct WhatsApp export format (.txt or .zip). Try refreshing the page and uploading again. If issues persist, contact our support team.

I didn't receive my PDF. Where is it?

Your PDF should be available for instant download after payment. Also check your email inbox and spam folder for the download link. If you still can't access it, contact support with your order confirmation number.

The PDF formatting looks wrong. Can you fix it?

Contact our support team with your order details and specific formatting concerns. We can often regenerate PDFs with corrections for technical issues.

Account & Billing

Do I need to create an account?

No account creation is required. You simply upload your file, pay for the service, and receive your PDF via email. We use your email address only for order communication.

What payment methods do you accept?

We accept all major credit cards, debit cards, and PayPal through our secure payment processor.

Will I be charged again for the same conversion?

No, each conversion is a one-time payment. There are no recurring charges or subscription fees.

Step-by-Step WhatsApp Export Guide

Follow these simple steps to export your WhatsApp chat

iPhone Instructions

1

Open WhatsApp and go to the chat you want to export

2

Tap the contact name at the top of the chat

3

Scroll down and tap "Export Chat"

4

Choose "Without Media" or "With Media" based on your needs

5

Save the file to Files app or share via email to yourself

Android Instructions

1

Open WhatsApp and go to the chat you want to export

2

Tap the three dots menu in the top right corner

3

Select "More" from the dropdown menu

4

Tap "Export chat"

5

Choose "Without Media" or "With Media" and save the file

Still Need Help?

Our support team is here to help you with any questions or issues you might have.

We typically respond within 24 hours